Refund policy

At Galloway Park, we want our ordering process to be clear and straightforward. As our beef is farm-raised and processed to order, some products require a deposit to secure your reservation.

Deposits and Reservations

A deposit is required to reserve a Quarter, Half or Whole Beast.

Your deposit secures your reservation and is generally non-refundable if you cancel or change your mind. This does not affect your rights under the Australian Consumer Law.

Weights and Final Pricing

All advertised weights are approximate. Final boxed-meat quantities can vary depending on the size and condition of the animal and your cut selections.

Your final order amount is confirmed after processing, once the applicable weight is known. Any deposit already paid will be applied towards the final amount owing.

Cancellations or Changes

If you need to cancel or change your reservation, please contact us as soon as possible.

We will do our best to accommodate changes where possible. Where you cancel because you have changed your mind, your deposit may be retained, particularly where beef has already been allocated or processing has commenced.

If We Cannot Fulfil Your Order

Farm and processing schedules can occasionally change. If Galloway Park is unable to fulfil your reservation, we will contact you to discuss the available options.

If we cannot provide your order or another option acceptable to you, any deposit or other amount paid for that order will be refunded.

Quality or Order Issues

If there is an issue with the quality, condition or accuracy of your order, please contact us as soon as possible after receiving it.

We may ask for details or photographs so we can assess the issue. Depending on the circumstances, an appropriate remedy may include a replacement, refund or other resolution.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Contact Us

For questions about a reservation, cancellation or refund, please contact the Galloway Park team using the details on our website or email us at contact@gallowaypark.com.au.