Terms of service
These Terms & Conditions apply to orders, reservations and purchases made through Galloway Park. By placing an order or paying a deposit, you agree to these Terms & Conditions.
1. Beef Reservations
Galloway Park offers beef in quantities including Quarter, Half and Whole Beast reservations, subject to availability.
A deposit is required to secure your reservation. Current deposit amounts are displayed on the website at the time of ordering.
Your reservation is not confirmed until the required deposit has been received.
2. Deposits
Deposits are applied towards the final amount owing for your order.
Deposits are generally non-refundable if you cancel your reservation or change your mind, particularly where beef has been allocated to your order or processing has commenced.
Further information is available in our Refund & Cancellation Policy.
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.
3. Weights and Quantities
Beef is a natural product and weights will vary between animals.
Any boxed meat weights, quantities or freezer-space estimates displayed on our website are approximate and are provided as a guide only. Actual quantities will depend on factors including the size and condition of the animal, processing and your cut selections.
Where final pricing is based on hanging weight, the applicable weight will be confirmed following processing.
4. Pricing and Final Payment
Prices and applicable deposits will be communicated at the time of your reservation or displayed on our website.
Where the final amount cannot be determined at the time of reservation, you will be advised of the amount payable once the applicable weight has been confirmed following processing.
Your deposit will be deducted from the final amount owing.
Unless otherwise agreed, any outstanding balance must be paid in accordance with the payment instructions provided by Galloway Park.
5. Cut Selections
Where available, customers may be given the opportunity to nominate preferred cuts or processing instructions.
We will make reasonable efforts to accommodate these selections. However, the cuts and quantities available from an animal are naturally limited, and we cannot guarantee that every requested cut, quantity or pack configuration will be available.
6. Processing and Availability
As our beef comes directly from farm-raised cattle, availability and processing schedules may vary.
Processing dates, availability and estimated fulfilment times are provided in good faith but may change due to farming conditions, animal readiness, processor availability or other circumstances outside our reasonable control.
If a significant change affects your order, we will contact you as soon as reasonably possible.
7. Collection and Delivery
Available collection or delivery arrangements will be communicated when your order is confirmed or prior to fulfilment.
Customers are responsible for ensuring that the contact and delivery or collection information they provide is accurate.
Because beef is a perishable product, customers should ensure they are available to receive or collect their order at the agreed time and have sufficient refrigerated or freezer storage available.
8. Cancellations and Refunds
If you need to cancel or change a reservation, please contact Galloway Park as soon as possible.
Cancellation and refund requests will be handled in accordance with our Refund & Cancellation Policy and your rights under the Australian Consumer Law.
If Galloway Park is unable to fulfil your order, we will contact you to discuss available alternatives. If we cannot provide your order or another option acceptable to you, amounts paid for the unavailable order will be refunded.
9. Product Variations
The appearance, size, shape, fat content and other characteristics of beef cuts will naturally vary.
Images on our website are representative only. The product you receive may differ in appearance from photographs or examples displayed online.
10. Food Storage and Handling
Beef should be refrigerated or frozen promptly after collection or delivery and handled in accordance with appropriate food-safety practices.
Once an order has been collected or successfully delivered, customers are responsible for its appropriate storage and handling.
Nothing in this section limits any rights you may have where a product did not meet applicable consumer guarantees at the time it was supplied.
11. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
12. Website Information
We make reasonable efforts to ensure information on the Galloway Park website is accurate and current.
Product availability, weights, pricing, processing dates and other information may change from time to time. Where an error affects an order you have already placed, we will contact you to discuss the available options.
13. Privacy
Personal information collected through our website or ordering process is handled in accordance with our Privacy Policy.
14. Contact
If you have questions about these Terms & Conditions, your reservation or an order, please contact the Galloway Park team at contact@gallowaypark.com.au.